If you require an interpreter to be booked please make us aware at the time of the appointment booking.
Where face to face interpretation isn’t available, we provide access to a phone interpreting service. The service is to provide equity of access to health services for patients whose first language is not English. This reduces the need to rely on family and friends for interpreting in order to facilitate a relevant, accurate and impartial exchange of information.
We also provide a written translation service for relevant medical records to be translated into English.
Wrod360 interpreters are first language speakers of the patient’s language to facilitate accurate translation. They provide a completely confidential service, are fully CRB checked and our trained to be aware of the various cultural attitudes and beliefs of the communities we serve.
The service is for any patient or health professional where there are communication barriers due to not sharing a common language or having limited English in order to effectively express their needs and feelings.
