Received from text questionnaire.
December 2023
‘Dr. H Wright was very calm and supportive. She listened to the problem with patience and prescribed relevant medication. It was a very positive experience and also the reception staff was so welcoming and helpful. Thanks for your help!!’
‘Doctors are so efficient and caring as well as all the Receptionist and Nurses. Overall I am very happy with Radford Surgery.’
‘Dr Wong is a detailed, careful and attentive doctor. She consulted me and gave some professional and useful information for treat my health. Thank you for her consultation.’
‘Dr Kaur is a very thoughtful caring she’s a very good listener and a great GP.’
November 2023
‘The staff were helpful and my appointment went very swiftly. The person who took my blood test was also very warm and welcoming.’
‘Mr Owen Moore was amazing, his outgoing personality was exactly what I needed as I was a bit worried before I arrived. I got all the answers I needed while telling me all the science behind my problem. Already looking forward to seeing him again’
‘All staff very approachable and helpful and doctor very nice and explained things well.’
‘Nurse Sarah has been helpful by giving accurate and detailed information about my health status, she always takes her time to explain very well.. thank you Sarah’
October 2023
‘Dr Wright was reassuring and supportive. The reception staff were friendly and polite. Clean environment’
‘I met Jo today. She is amazing. I have been struggling with my mental health and since Jo started supporting me I feel a lot better about myself’
‘I use the Patient Triage for getting my appointments and prescriptions. It is time saving and the reception always responds immediately. I feel it is also a more healthy way as it reduces the amount of time we spend in the waiting room.’
September 2023
‘Doctor Kaur was great. She promptly organised my further appointment. Medication sorted. Felt happier leaving the surgery as thins were actually done. Fantastic!!’
‘Excellent, receptionist and doctor Shah are a great asset to the surgery and the NHS and have restored my faith in the care of patients in/at the surgery, top marks all round, very happy and grateful for the service we as a family have received’
‘Victoria who took my blood samples was absolutely lovely and explained the process. We spoke about changing date for my flu jab and Victoria did this for me. Victoria also took blood samples for other treatments instead of me going up to City Hosp.’
August 2023
‘Pleasant staff at the reception and a lovely Dr.Wong who listened and gave options Really nice for a first time being seen by their doctor. I highly recommend Radford Medical Practice’
‘Nurse Kelly was really professional but also very reassuring and helpful. I didn’t expect to get so much sorted today with just one visit and it has really put my mind at ease. The whole experience was just great :)’
‘Physio Owen was excellent and explained my problem in detail. I felt a lot better after seeing him. Great to have wonderful staff at Radford health centre.’
‘The receptionist was very friendly. I had some overall query which she addressed very patiently. The GP, Dr Kaur, was very skilled and professional. She heard my issues with full concentration and guided me my treatment and next steps properly.’
July 2023
‘I feel very safe with the surgery and my health journey with the surgery has always been really well managed and above my expectations.’
‘Dr Kaur was brilliant and explained everything and the steps that were being taken’
‘A absolute fantastic team. Ren, Ruth, Emma, Shalaine & Sarah the nurse second to none.’
‘Got through to see Doctor quickly today, I like Dr.Wright she is understanding and easy to talk to, when she is available that is’
‘Dr Kaur is very understanding, extremely brilliant doctor. patients health always comes first to her.’
‘Nurse Caroline was great from initial phone call where I kept rearranging time to the actual appointment. She went everything with me clearly and gave me plenty of time to ask questions. She also went through side effects of the medication. Thank you very much’
June 2023
‘doctor shah has been really incredible and consistent with my care. he went above and beyond time and time again and made me feel super comfortable and listened to all my concerns! many thanks :)’
‘I went to see Caroline the diabetes nurse. She is always very kind and understanding. She also spends a lot of time with me.’
‘I saw Sarah the nurse for my yearly check up. She was very good and answered some questions I had and gave me some good advice’
‘Dr Kaur is a brilliant doctor cares about her patients health and is a very good listener.’
‘Physio Owen was very nice, helpful and considerate. He did his job well and was genuinely caring and helpful.’
‘Dr Dal was very engaging and nice, the reception service was lovely. Smooth service so far.’
May 2023
‘I spoke to Ren today polite, caring, compassionate, I also speak to Dr Dal, who is a credit to her profession’ (10/05/23)
‘The most amazing, helpful and supportive medical practice! Right from the team on reception to the nurses and doctors, they have been an amazing help. Always polite, respectful and so willing to help resolve whatever situation or problem you present to them, thank you ever so much to all of you and no doubt see you soon.’ (09/05/23)
April 2023
‘Always excellent care from Caroline, so relatable, trustworthy, caring and compassionate a real asset to the practice.’
‘From reception to my doctor, its just an amazing surgery, always get an appointment, just so friendly and caring, but Dr Wright is just amazing.’
‘Nurses Lisa and Vicky were so good. They put me at ease and listened to concerns I raised. Thanks so much to both of them!’
2022
‘Seen a few negative reviews on here so here is my opinion; I have been coming here for over 5 years and personally I think the overall service from receptionist to practice nurses to Dr’s is excellent. They have always been really helpful and friendly, and considering what they have to deal with in a regular basis, extremely efficient. Am just glad I’m registered there’ (28/09/22 google review)
‘The lady on the reception was absolutely polite and helped me with my queries in just few minutes. She solved the problem right then and there. Great experience!’ (23/09/22 website review)
‘I would like to say a big thank you to Ruth who has helped me now twice now. She is extremely friendly and professional. i would recommend Ruth to anyone, and once again a big thank you for your help.’ (15/09/22 website review)
‘Best practice ever! As I find the receptionist’s always go above and beyond.’ (19/09/22 google review)
