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Disclaimer – please read before continuing to AskmyGP:
AskmyGP is available from 8am weekdays, excluding bank holidays. We aim to respond to your request during our opening hours- please refer to our home page for the specific times for each site. Initially the GP will call you and if you need to be seen in person, they will arrange an in person appointment. Please make sure you provide a UK phone number and let us know what times you will be available for a call.
- We respond in a timely matter during working hours Monday to Friday
- You can request a particular doctor or nurse (so long as they’re working that day)
- You can choose to be contacted by the surgery by telephone, secure message or video call
- You can register for askmyGP now, without any paperwork
The system will be turned off once we hit capacity for the day. Once turned off, if you feel that your request is urgent please call the surgery (Radford – 0115 979 2691 or Trent – 0115 848 6481), call 111, or visit an urgent care centre/walk-in facility.
If you prefer to phone us, one of our receptionists will take a few details about your problem or request and then pass these to the GP. However you choose to get in touch, a member of our team will get contact you quickly and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.
AskmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:
- it saves you time- no more waiting in the phone queue to speak to reception
- really ill patients don’t have to wait for urgent slots at the end of surgeries
- GPs can manage their time more effectively, booking any follow-up appointments you might need
- it stops the 8am rush for appointments as you can contact the practice at any time within working hours and most of the time be contacted by a clinician the same day
*Please note – if you are requesting a Sick Note, Private Letter, University Medical Note (NEC), Disabled Students Allowance or an Access Statement, these requests are not classed as urgent and we aim to deal with them within 14 working days depending on demand*
Please do not use askmyGP whilst abroad. Due to legal issues, we are unable to provide any medical advice to patients who are not present in the UK at the time of contact. Patients in need of medical attention whilst abroad, should contact a medical professional in the country they are visiting.
That’s it – simple and straightforward! Please keep your email notifications turned on to receive our replies.
Please see our Out of Hours page for medical support outside of our working hours.