ONLINE PATIENT TRIAGE SERVICE ➜➜➜➜
Who should I see?
Can I be seen at the pharmacy?
Our Patient Triage Service is available from 8am weekdays.
The system will be turned off for medical requests once we reach safe working capacity for the day.
Administrative requests and prescription requests will still be accepted throughout the day via our online system
Once turned off, if you feel that your request is urgent please call the surgery (Radford – 0115 6973018 or Student Health Centre – 0115 6978651), call 111/visit 111 online or visit an urgent care centre/walk-in facility.
What type of request should I submit?
Medical Requests: GP appointments for new or ongoing medical problems, medication reviews, discussing results
OR
Admin Requests: Chasing up referrals, ordering repeat prescriptions, updating your contact information or requesting private letters
Our telephone lines are available from 8am until 6.30pm weekdays to answer any queries and to book in non-urgent appointments with other clinical staff.
*PLEASE NOTE we are unable to do GP consultations by text, online message or email. The patient triage service can only be accessed through our website – we do not use any apps*
Disclaimer – please read before continuing to the Patient Triage Service:
Our Patient Triage Service is available from 8am weekdays, excluding bank holidays. We aim to respond to your medical request during our opening hours- please refer to our home page for the specific times for each site. Initially the GP will call you and if you need to be seen in person, they will arrange an in person appointment. We are also offering some face to face appointments on the day for patients that will likely need to be seen in person. We will contact you to let you know the appointment time and place. Please make sure you provide a UK phone number and let us know what times you will be available for a call.
- We respond in a timely matter during working hours Monday to Friday
- You can choose to submit a medical request or admin/prescription request based on your query/problem
- Our current patients can register for our patient triage service now, without any paperwork
If you prefer to phone us, one of our receptionists will take a few details about your problem or request and then pass these to the GP. However you choose to get in touch, a member of our team will get contact you quickly and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.
Patient Triage is available to all our registered patients, and you can use it submit requests on behalf of your family members or dependents.
We are encouraging everyone who has access to a UK phone number to use our Patient Triage Service because:
- it saves you time- no more waiting in the phone queue to speak to reception
- medical requests are dealt with on the same day
- really ill patients don’t have to wait for urgent slots at the end of surgeries
- GPs can manage their time more effectively, booking any follow-up appointments you might need
- it stops the long 8am phone ques as you can contact the practice directly instead
- you can submit admin requests for non-medical queries
*Please note – if you are requesting a Sick Note, Private Letter, University Medical Note (NEC), Disabled Students Allowance or an Access Statement, these requests are not classed as urgent and we aim to deal with them within 14 working days depending on demand*
Please do not use the Patient Triage Service whilst abroad. Due to legal issues, we are unable to provide any medical advice to patients who are not present in the UK at the time of contact. Patients in need of medical attention whilst abroad, should contact a medical professional in the country they are visiting.
That’s it – simple and straightforward! Please keep your email notifications turned on to receive our replies.
Please see our Out of Hours page for medical support outside of our working hours.
