Click HERE to access the Patient Triage
The Online Patient Triage is the best way to get in touch with us. You can submit both MEDICAL requests and ADMIN requests.
When should I submit a Medical Request?
If you are needing to speak to a doctor, nurse, or other clinician, about a new or ongoing medical condition, please submit a Medical Request.
Our Patient Triage Service for medical requests is available from 8am Monday – Friday (excluding bank holidays). The medical request option will not be available before 8am, or after we have run out of appointments for the day. The system may close quickly on days where we have a high volume of requests.
Once turned off, if you feel that your request is urgent please call the surgery (Radford – 0115 6973018 or NTU Student Health Centre – 0115 6978651), call 111/visit 111 online or visit an urgent care centre/walk-in facility.
Please note:
- We are unable to do GP consultations by text, online message or email.
- The patient triage service can only be accessed through our website – we do not use any apps.
- Patients must be registered and in the UK at the time of the appointment.
- You may be offered an alternative way to address your concerns, instead of an appointment (such as a pharmacy referral)
- If you have been told by a different care provider (pharmacy, urgent care centre, hospital, etc.) that you need a GP appointment, please state this on the request.
When should I submit an Admin Request?
If you are looking to chase up referrals, update your information, request private letters etc., please submit an Admin Request.
The Admin Query system is open 24/7, though it is only monitored during working hours. We cannot deal with admin requests urgently, please call the practice if you need to speak to someone regarding an urgent admin request. Please do not use the Admin Request option to request appointments, if you need to speak to us urgently about a medical concern, please call the practice. (Radford Medical Practice: 0115 697 3018 / NTU Student Health Centre: 0115 697 8651)
Disclaimer:
Our Patient Triage Service is available from 8am weekdays, excluding bank holidays. We aim to respond to your medical request during our opening hours- please refer to our home page for the specific times for each site.
Initially the GP will call you and if you need to be seen in person, they will arrange an in-person appointment if necessary. We also offer some face to face appointments on the day for patients that will likely need to be seen in person. We will contact you to let you know the appointment time and place. Please make sure you provide a UK phone number and let us know what times you will be available for a call.
Our current patients can use our Patient Triage service now, without any paperwork. You can choose to submit a medical request or admin/prescription request based on your query/problem. We respond in a timely matter during working hours Monday to Friday. Patient Triage is available to all our registered patients, and you can use it submit requests on behalf of your family members or dependents (as long as they are also registered).
If you prefer to phone us, one of our receptionists will take a few details about your problem or request and then pass these to the GP. However you choose to get in touch, a member of our team will get contact you and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.
We are encouraging everyone who has access to a UK phone number to use our Patient Triage Service because:
- It saves you time- you won’t need to wait in the phone queue to speak to reception
- Medical requests are dealt with on the same day
- Severely ill patients can access care sooner
- GPs can manage their time more effectively, booking any follow-up appointments you might need
- The long 8am phone queue is reduced, since you can contact the practice directly instead
- You can submit admin requests for non-medical queries
Please note – if you are requesting a Sick Note, Private Letter, University Medical Note (NEC), Disabled Students Allowance or an Access Statement, these requests are not classed as urgent and we aim to deal with them within 14 working days depending on demand
Please do not use the Patient Triage Service whilst abroad. Due to legal issues, we are unable to provide any medical advice to patients who are not present in the UK at the time of contact. Patients in need of medical attention whilst abroad, should contact a medical professional in the country they are visiting.
That’s it – simple and straightforward! Please keep your phone nearby to receive our replies.
Please see our Out of Hours page for medical support outside of our working hours.
