Results from the Patient Survey 2022:
- 64% of patients found receptionists at the practice ‘very helpful’.
- 79% of patients were happy with the appointment they were offered.
- 56% of patients felt their needs were met during their initial appointment.
- 49% of patients felt the healthcare professional was ‘very good’ at treating you with care and compassion.
You said we did:
You said:
‘how often do you get to speak to your preferred GP when you would like to’ – 38% said some of the time, never or almost never.
We did:
We therefore implemented a change to the website that informs patients of the GP partners and salaried GP working days.
You said:
‘were you offered a choice of appointment when you last tried to make a GP appointment?’ – 48% of patients at the student health centre were only offered a single appointment type and time.
We did:
We added more online bookable slots for practice nurse appointments and now offer some pre bookable GP appointments as well.
