Patient Survey 2020:
Our Patient Survey results from February 2020 included some very positive feedback. Here are some of our results:
Radford Medical Practice:
- 72% of patients found receptionists at the practice ‘very helpful’.
- 83% of patients agreed that the practice is open at convenient times.
- 87% of patients were happy with the type of appointments available to them.
- 72% of patients had complete confidence and trust in the last clinician they spoke to at the surgery.
- 73% of patients felt involved in their own care.
“All receptionists are very helpful and nothing is too much.”
“Receptionists are very competent.”
“I’ve always been treated nicely!”
You Said We Did:
You said- – “In cases of urgency, same day appointments should be offered.”
We did– We will ensure our website is up to date with ways to obtain an emergency appointment and the services patients can access outside of our opening times.
You said- “it would be useful to have a feedback box where people can express their opinions anytime.”
We did –Patients can give their feedback via our website or through the Friends and Family text messaging service. We welcome any patients join our Patient Participation Group which you can do in surgery or via our website.
Student Health Centre:
- 87% agreed that the practice is open at convenient times.
- 76% of patients were happy with the type of appointment available to them.
“This surgery outperforms by miles my one at home – it’s a lot more efficient, has friendly receptionists and shorter waiting times.”
“Quick and easy to make an appointment. Text reminders are good!”
“Accessible health care for students – quick, friendly and made to feel very comfortable.”
You Said We Did:
You said – “The surgery should offer online consultations’’
We did – We are looking into a new online triaging system which will enable patients and clinicians to communicate via messaging, telephone and video consultations.
You said – “Practice information should be more relevant to my gender identity.
We did – We are updating the patient survey form to be more inclusive for our 2021 survey. We will also be updating our website, leaflets, and health promotion boards. We are also creating a Gender Incongruence leaflet .
You said – “The practice could make improvement in providing information on sexual health services’’.
We did – We will create a list of useful places that patients can access. This will be accessible on our website, waiting room, health promotion screen and via social media. We also plan to create an Instagram account to update patients regularly on different types of services and health campaigns.
National Survey 2020:
You can view our results here. It also shows that we scored higher than the CCG average in every question, so we would like to say a big thank you to patients who took part and for all the feedback. We will be working on improving our service in accordance with your suggestions!