Radford Medical Practice 0115 979 2691

Nottingham Trent University
Student Health Centre 0115 848 6481

Patient survey and results

Patient Survey 2020: 

Our Patient Survey results from March 2020 included some very positive feedback. Here are some of our results:

Radford Medical Practice:

  • 72% of patients found receptionists at the practice ‘very helpful’.
  • 83% of patients agreed that the practice is open at convenient times.
  • 87% of patients were happy with the type of appointments available to them.
  • 72% of patients had complete confidence and trust in the last clinician they spoke to at the surgery.
  • 73% of patients felt involved in their own care.

“All receptionists are very helpful and nothing is too much.” 

“Receptionists are very competent.”

“I’ve always been treated nicely!” 

Student Health Centre: 

  • 87% agreed that the practice is open at convenient times.
  • 76% of patients were happy with the type of appointment available to them.

“This surgery outperforms by miles my one at home – it’s a lot more efficient, has friendly receptionists and shorter waiting times.” 

“Quick and easy to make an appointment. Text reminders are good!” 

“Accessible health care for students – quick, friendly and made to feel very comfortable.” 

National Survey 2020: 

You can view our results here. It also shows that we scored higher than the CCG average in every question, so we would like to say a big thank you to patients who took part and for all the feedback. We will be working on improving our service in accordance with your suggestions!