Radford Medical Practice uses Surgery Connect for our phone systems. There are many benefits to patients and staff.
- High call volumes? Patient Callback holds the patient’s place in the queue after they have called in and hung up. They receive a callback instead of waiting on the line, saving time and money.
- Integration with patient record systems means when a patient speaks to any member of the practice team their information is to hand, eliminating frustrating delays.
- Surgery Connect can be configured to inform patients with high quality voice messages at every stage of their journey, minimising stress.
- When deployed at scale, phone services allow patients to self-serve without waiting to speak with a receptionist. Examples include checking or cancelling appointments, or requesting links to more information or online services.