Radford Medical Practice 0115 6973018

NTU Student Health Centre 0115 6978651

Surgery Phone System

Radford Medical Practice uses Surgery Connect for our phone systems. There are many benefits to patients and staff. 

  • High call volumes? Patient Callback holds the patient’s place in the queue after they have called in and hung up. They receive a callback instead of waiting on the line, saving time and money.
  • Integration with patient record systems means when a patient speaks to any member of the practice team their information is to hand, eliminating frustrating delays.
  • Surgery Connect can be configured to inform patients with high quality voice messages at every stage of their journey, minimising stress.
  • When deployed at scale, phone services allow patients to self-serve without waiting to speak with a receptionist. Examples include checking or cancelling appointments, or requesting links to more information or online services.

 

We would also like to advise you that calls are recorded for training and monitoring purposes. This includes when you call us to speak to a member of the team, or when the care navigator/administrator calls you.

Calls are not recorded during your consultation with the GP’s.

Date published: 17th October, 2024
Date last updated: 17th October, 2024