Appointments

Please telephone the surgery on (0115) 9792691 to make an appointment at the Radford Health Centre or (0115) 8486481 for the Student Health Centre.

If your condition is non-urgent, you can expect to see a doctor within two working days, though you may have to wait longer if you want to see a particular doctor. If you don’t need an appointment within two working days, you also have the option to pre-book up to two weeks in advance if this is more convenient for you.

Nurses based in our practice treat patients for a wide range of common conditions. Nurse appointments are expected to comply with access targets.

Tell us if you want someone to accompany you during an examination or if you require access to a private room to discuss any matters - we will make every effort to accommodate your request.

Let us know if more than one person in the family needs to be seen or if you need to discuss more that one complaint. We can offer you a longer appointment if necessary.

The doctors generally have morning and evening sessions, times do vary, the receptionist will advise you. Nurses have surgeries all day. Please note that the surgery does close at 1.00pm on a Thursday at the Student Health Centre and 1.30pm at the Radford Health Centre, periodically we have "Protected Learning Time" session’s these are normally held on Tuesday afternoons and the surgery will be closed, however posters will be sited prior to the dates.

Telephone Consultations

You can book to have a telephone consultation with a doctor.

Your call will be logged and a doctor will ring you at a convenient time on the telephone number you have given.

Home Visits

We would request patients make every effort to attend surgery if they are feeling unwell. However we do recognise that, in the event of serious illness which means your condition does not allow you to travel to the surgery, you may need to request the doctor visit you at home.

If this is the case please phone the surgery before 10.30a.m. and a nurse will assess your needs.

Urgent Appointments

If you have an urgent problem please telephone the surgery. A nurse will triage (assess) your needs and, if considered urgent, will arrange a suitable appointment time. Advice and information can also be obtained from:

NHS Direct 08454647

They offer free expert health information and advice 24 hours a day. For deaf people and those hard of hearing a telephone service is available on 08456064647. If English is not your preferred language, you can choose to use a confidential translation service.

A Nurse led drop-in service offering health advice, information and treatment of minor ailments by experienced NHS nurses and health information advisors. It is open all year round at:

The Walk in Centre, London Road, Nottingham (next to the BBC) Tel: 0115 8440212 (please contact direct for current opening times).

NHS 111

If the problem is less urgent than a 999 call.  You can call NHS 111.  This is a free of charge service to anyone living in the Nottingham city area.

Accident and Emergency / 999

Whatever the day or time, if you or someone else experiences severe chest pains, loss of blood or suspected broken bones, go to accident and emergency dept which is based at the Queens Medical Centre or phone 999

If the doctor believes you need hospital treatment or specialist care elsewhere, he/she will ask you where and when you would like to go.  Your appointment may be booked electronically while you wait or by the secretary some time after your consultation (usually within seven days).
If you prefer to have some time to think before deciding where and when you wish to have your treatment, you will be offered the option of calling the Practice later and the secretary will be able to book your appointment at that time.