The General Practice Assessment Questionnaire
(GPAQ)

1. In the past 12 months, how many times have you seen a doctor from your practice?
   1
   2
   3
   4
   5
   Not answered
2. How do you rate the way you are treated by receptionists at your practice?
   Very poor
   Poor
   Fair
   Good
   Very good
   Excellent
   Not answered
3. a) How do you rate the hours that your practice is open for appointments?
   Very poor
   Poor
   Fair
   Good
   Very good
   Excellent
   Not answered
   
   b) What additional hours would you like the practice to be open?
   (Please tick all that apply)
   Early morning
   Lunch-times
   Evenings
   Week-ends
   None, I am satisfied
4. Thinking of times when you want to see a particular doctor
   
   a) How quickly do you usually get to see that doctor?
   Same day
   Next day
   Within 2 working days
   Within 3 working days
   Within 4 working days
   5 or more working days
   Does not apply
   Not answered
   
   b) How do you rate this?
   Very poor
   Poor
   Fair
   Good
   Very good
   Excellent
   Does not apply
   Not answered
5. Thinking of times when you are willing to see any doctor
   
   a) How quickly do you usually get seen?
   Same day
   Next day
   Within 2 working days
   Within 3 working days
   Within 4 working days
   5 or more working days
   Does not apply
   Not answered
   
   b) How do you rate this?
   Very poor
   Poor
   Fair
   Good
   Very good
   Excellent
   Does not apply
   Not answered
6. If you need to see a GP urgently, can you normally get seen on the same day?
   Yes
   No
   Don’t know / never needed to
   Not answered
7. a) How long do you usually have to wait at the practice for your consultations to begin?
   5 minutes or less
   6-10 minutes
   11-20 minutes
   21-30 minutes
   More than 30 minutes
   Not answered
   
   b) How do you rate this?
   Very poor
   Poor
   Fair
   Good
   Very good
   Excellent
   Not answered
8. Thinking of times you have phoned the practice, how do you rate the following:
   
   a) Ability to get through to the practice on the phone?
   Very poor
   Poor
   Fair
   Good
   Very good
   Excellent
   Don't know
   Not answered
   
   b) Ability to speak to a doctor on the phone when you have a question or need medical advice?
   Very poor
   Poor
   Fair
   Good
   Very good
   Excellent
   Don't know
   Not answered
9. This question asks about your usual doctor. If you don’t have a ‘usual doctor’, answer about the one doctor at your practice who you know best. If you don’t know any of the doctors, go straight to question 10.
   
   a) In general, how often do you see your usual doctor?
   Always
   Almost always
   A lot of the time
   Some of the time
   Almost never
   Never
   Not answered
   
   b) How do you rate this?
   Very poor
   Poor
   Fair
   Good
   Very good
   Excellent
   Not answered
10. Thinking about your consultation with the doctor today, how do you rate the following:
    
    a) How thoroughly the doctor asked about your symptoms and how you are feeling?
    Very poor
    Poor
    Fair
    Good
    Very good
    Excellent
    Does not apply
    Not answered
    
    b) How well the doctor listened to what you had to say?
    Very poor
    Poor
    Fair
    Good
    Very good
    Excellent
    Does not apply
    Not answered
    
    c) How well the doctor put you at ease during your physical examination?
    Very poor
    Poor
    Fair
    Good
    Very good
    Excellent
    Does not apply
    Not answered
    
    d) How much the doctor involved you in decisions about your care?
    Very poor
    Poor
    Fair
    Good
    Very good
    Excellent
    Does not apply
    Not answered
    
    e) How well the doctor explained your problems or any treatment that you need?
    Very poor
    Poor
    Fair
    Good
    Very good
    Excellent
    Does not apply
    Not answered
    
    f) The amount of time your doctor spent with you today?
    Very poor
    Poor
    Fair
    Good
    Very good
    Excellent
    Does not apply
    Not answered
    
    g) The doctor’s patience with your questions or worries?
    Very poor
    Poor
    Fair
    Good
    Very good
    Excellent
    Does not apply
    Not answered
    
    h) The doctor’s caring and concern for you?
    Very poor
    Poor
    Fair
    Good
    Very good
    Excellent
    Does not apply
    Not answered
11. After seeing the doctor today do you feel...
    
    a) able to understand your problem(s) or illness?
    Much more than before the visit
    A little more than before the visit
    The same or less than before the visit
    Does not apply
    Not answered
    
    b) able to cope with your problem(s) or illness?
    Much more than before the visit
    A little more than before the visit
    The same or less than before the visit
    Does not apply
    Not answered
    
    c) able to keep yourself healthy?
    Much more than before the visit
    A little more than before the visit
    The same or less than before the visit
    Does not apply
    Not answered
12. All things considered, how satisfied are you with your practice?
    Completely satisfied
    Very satisfied
    Fairly satisfied
    Neutral
    Fairly dissatisfied
    Very dissatisfied
    Completely dissatisfied
    Not answered




Finally, it will help us to understand your answers if you could tell us a little about yourself:

13. Are you:
    Male
    Female
    Not answered
14. How old are you? years
15. Do you have any long-standing illness, disability or infirmity? By long-standing we mean anything that has troubled you over a period of time or that is likely to affect you over a period of time.
    Yes
    No
    Not answered
16. Which ethnic group do you belong to? (please tick one box)
    White
    Black or Black British
    Asian or Asian British
    Mixed
    Chinese
    Other ethnic group
    Not answered
17. Is your accommodation:
    Owner-occupied/mortgaged?
    Rented or other arrangements?
    Not answered
18. Which of the following best describes you?)
    Employed (full or part time, including self-employed)
    Unemployed and looking for work
    At school or in full time education
    Unable to work due to long term sickness
    Looking after your home/family
    Retired from paid work
    Other (please describe)
    Not answered
19. We are interested in any other comments you may have. Please type them in the boxes below.
    
    Is there anything particularly good about your health care?
    
    
    Is there anything that could be improved?
    
    
    Any other comments?
    

Thank you for taking time to complete this questionnaire. Please check your answers and when you are satisfied click the Send button below.